What you need to know about Samsung Care+

Samsung Care+ is a service plan that offers accidental screen damage protection for your Galaxy device.

This plan aims to provide quick and easy repairs to give consumers peace of mind for a period of 12 months.

The Samsung Care+ plan is designed to enhance your connected life wherever you are.

Below is everything you need to know about Samsung Care+ for Samsung smartphones in Kenya.

·        How do I register for Samsung Care+?

Samsung Care+ can be accessed via https://www.samsungcareplus.com/afr#/.

To register you will input the IMEI number of the device, the purchase date and the country you are in. You will receive a message and email confirming that you are registered.

·        When Can I Register for Samsung Care+?

The Samsung Care+ registration should happen immediately when you purchase your phone. However, you can still register within 30 days of phone activation.

·        What does it cost me to register?

Registration for Samsung Care+ is free.

·        What is the validity period for Samsung Care+?

Samsung Care+ is valid for 12 months from the device activation date. This simply means from the day that you switch on the device for the first time.

·        What does Samsung Care+ cover?

Samsung Care+ covers accidental screen damage to your Galaxy device caused by unexpected and unintentional external events (e.g. device drop) that arise during your normal daily usage of your device.

How do I redeem Samsung Care+?

In the case of any accidental damage to your Galaxy device screen visit the nearest Samsung Experience Store or Samsung Authorized Service Center with your damaged device. After handing in your damaged device to the attendant, they will check your IMEI number to confirm that your device is registered under Samsung Care+ and will then request you to fill in a form with your details. They will then be advised on the reasonable repair fee required.

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How much does the repair fee cost?

The repair fee is payable after your qualifying claim. This simply means we confirm if the device was registered on Samsung Care+ and if it is still within the one-year period covered. The value of the repair fee is indicated on the Samsung website which can be accessed using the following link https://www.samsung.com/africa_en/offer/samsung-care-plus/.

How long do I have to pay the repair fee?

You must immediately pay the repair fee when you have checked in your device with the Samsung Service Centre, otherwise the center cannot proceed with the repairs.

·        How long does it take until I receive my device is fixed?

The repair should take 3 working days depending on part availability and other factors.

·        Is the Samsung Care+ registered in another country valid in Kenya?

Samsung Care+ is available in four Eastern African countries (Kenya, Tanzania, Uganda & Ethiopia) for all Samsung smartphones except the Samsung Galaxy A04 & A03 models.  Samsung care+ can only be redeemed in the country the device was purchased in.

·        How many repairs are covered under Samsung Care+?

For Samsung Care+ claims, you only have up to a maximum of 1 incident over a period of 12 months.

·        What happens if you damage both the inner foldable screen and front screen on the Samsung Z Foldable Care+ plan?

You will only be entitled to an inner foldable screen repair or a front screen repair in exchange for the relevant repair fee. You will not be entitled to both an inner foldable screen and a front screen repair.

·        What is the length of coverage for my smartphone?

Samsung Care+ covers the above damages for a period of 12 months. However, we do have a 24-month warranty that covers manufacturers’ faults.

·        When does coverage begin?

Your coverage begins immediately after purchase and you registering your new Galaxy device on the Samsung Care+ portal. 

·        What Smartphones are covered under Samsung Care+

In Kenya, Samsung Care+ covers the following Samsung smartphones; Galaxy S21FE, S20 FE, Note20, Note20 Ultra, S21, S21 +, S21 Ultra, A13, A23, A33, A53, A73, A32, A52, A72, A22, A14, A24, A34, A54, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, Z Fold 3, Z Flip 3, Z Fold 4 and Z Flip 4

·        Who Can I call if I have a question that concerns Samsung Care+?

Samsung has a toll-free number you can call regarding any smartphone issues including Samsung Care+. The number is 0800 545 545.