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Britam Holdings Plc has today announced three new appointments to its executive team.
The appointments are aimed at strengthening the Group’s transformation agenda, delivering enhanced service to its customers and positioning the company for long-term growth.
The Board of Britam has appointed Mr. Charles Njuguna as Deputy Group Managing Director,Britam Holding Plc, effective 1st December 2021, subject to regulatory approvals.
He retains the Finance Director role and takes on additional responsibilities which include the key support functions to the Group Managing Director. Mr. Njuguna joined Britam in March 2021 as the Finance Director.
Ms. Diane Korir has been appointedas the Britam Holdings Plc Customer Experience Director, effective 15th August 2021. She has over 20 years’ experience in Customer Experience Management, Process Re-engineering & Digitization/Automation and IT Project Management in Insurance, Banking, Technology and Hospitality industries.
Ms. Catherine Karita has been appointed as the Britam Holdings Plc Strategy & Investor Relations Director, effective 1st December 2021. She joins Britam from NCBA Investment Bank where she was the Executive Director- Brokerage.
Britam’s Group Managing Director, Mr. Tavaziva Madzinga said the appointments reflect another major milestone in the Britam turnaround journey.
“The new executive team appointments will go a long way in enhancing our transformation, customer focus and Pan-African ambitions. Our team’s diverse talents will also be leveraged to deliver new market solutions that will accelerate the company’s growth in the medium to long term,” said Mr. Madzinga.
Transition of Britam Group Managing Director
After initiating the transformation of the Britam Group, Mr. Madzinga is set to transition from the Group in April 2022.
Under his leadership, the group has seen a return to profitability in 2021 and a Voluntary Early Retirement (VER) program that has released KShs 500 million in savings per annum.
The gains were as a result of streamlining of overlapping roles, removal of duplications across the business, and re-evaluating contractual arrangements with our value chain partners such as vendors and other service providers.
The Group is now re-organized into client facing segments to better serve it’s customers with the international business outside Kenya positioned for further expansion.
Mr. Madzinga will continue with implementation of the 2021 – 2025 strategy and also oversee a smooth succession planning and transition. He is credited for building a strong executive team with global experience that will propel the Group to the next level.
“We are grateful to have benefited from Mr. Madzinga global experience in re-positioning the Group for the future. He has reset the Group’s focus towards serving our customers with empathy and care while providing a truly epic customer experience,” Ag Chairman, Mohamed Said Karama commented.
As part of a business strategy review for the period 2021- 2025, the Board in March 2021 announced a new organisational structure.
The aim was to commence a journey of transforming Britam Group into a more customer-centric organisation, away from traditional product-focused teams in favor of lean, agile customer-focused teams supported by and leveraging on technology.
The new structure resulted in the realignment of reporting lines, elimination of duplicated and overlapping functions, creation of new functions, onboarding new competences in some of the functions and a need to shift ways of working.