Account Integrity is Our Priority: Guaranteeing a Fair, Protected Gaming

Welcome. In addition to the standard Terms and Conditions, we have prepared a comprehensive guide dedicated to account integrity and personal information protection. Our goal is to ensure you have a safe and transparent experience, free from fraud and in full compliance with regulatory standards.

🛑 Prohibited Actions Leading to Account Termination

1Win maintains a zero-tolerance policy against misconduct. Your account may be immediately and permanently closed if a material breach of the terms is established:

• Submission of False Information: Deliberate provision of any false, outdated, or fabricated documents and identification details during registration or verification.
• Money Laundering (AML): Using the platform to conduct financial transactions with the intent to conceal or legalize funds obtained through unlawful means.
• Bonus Misuse and Exploitation: Systematically opening multiple accounts or using other methods to unfairly claim promotional offers and welcome bonuses.
• Collusion and Manipulation: Any action aimed at colluding with other users, exploiting software errors, bugs, or interfering with market fairness.

Consequences: Upon confirmation of a material breach, account access is terminated, and funds/winnings may be confiscated. We strongly advise always providing only accurate and up-to-date personal information.

🔐 Personal Data Protection: 1Win’s Obligations

We guarantee the complete confidentiality of your data. The collection and processing of information are carried out strictly in accordance with Kenyan legal requirements and international standards:

• Legal Basis: The primary reason for data collection is to fulfill Know Your Customer (KYC) requirements, which is mandatory for compliance with Kenyan Anti-Money Laundering (AML) Laws, as well as for the secure processing of your transactions.
• Retention Period: Importantly: even after you choose to delete or close your account, financial and verification records are legally required to be stored for a minimum period dictated by Kenyan regulators.

💡 Responsible Gaming: Control Tools

In line with responsible gaming principles, 1win offers users effective tools to manage their activity and time spent on the platform:

• Setting Financial Thresholds: Within your personal account settings, you can independently limit the maximum amount you can deposit and/or the stake size per day, week, or month. This helps you control your spending.
• Voluntary Restriction (Self-Exclusion): If you require an extended break, you can request the Self-Exclusion feature. This completely blocks your access to the account for a predetermined period of time.

⚙️ Temporary Measures and Access Restriction

Sometimes, an account may be temporarily restricted from operations for reasons not related to a permanent ban. This typically occurs to ensure your security:

• Automated Security Check: Our system may trigger a temporary freeze upon detecting unusual activity (e.g., logging in from an entirely new region or unusually large transactions) to prevent unauthorized access to your funds.
• Compliance Update: In case of changes in regulatory requirements or incomplete information in your profile, the account may be restricted until you provide supplementary or updated verification documents.

In such cases: Contact Customer Support immediately to swiftly complete the necessary verification and restore full access.

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