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Equity integrates Western Union on Mobile App, online Banking

Feb 8, 2023
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Equity has integrated Western Union services on its Equity Mobile App and Equity Online banking suites as part of the Bank’s efforts to enhance its digital banking offering. This partnership now allows customers to conveniently send and receive international money transfers, through Western Union, straight from their devices.

Equity Bank (Kenya) Ltd customers can access the service conveniently from almost anywhere, enabling them to send funds through Equity Mobile App or Equity Online directly to the receiver’s bank account around the world, as well as other Equity Bank accounts around the region, and also as a cash pick up transaction to be collected from any Western Union Agent across more than 200 countries and territories.

Equity customers can also receive money conveniently, from almost anywhere around the world, by simply inputting the tracking number (MTCN) and other relevant details on the app. The money transfer can be deposited into the receivers preferred Equity bank account.

Commenting on the partnership, Equity Bank Kenya Managing Director, Gerald Warui said, “We are determined to continue leveraging on partnerships and technology to improve consumer experiences at all our customer touchpoints. This integration with Western Union is aligned to our goal of making banking a lifestyle, giving customers convenience, freedom of choice and control as they carry out their transactions.”

The Bank’s aggressive digital strategy has also seen it enhance digital banking, focusing on mobile technologies, internet, and artificial intelligence to drive safety and online channel experience.

“At Western Union, we connect people by enabling them to send and receive money through one of the world’s most expansive, flexible, and versatile financial networks,” said Mohamed Touhami El Ouazzani, Regional Vice President of Africa at Western Union. “We are excited to expand our services with Equity, so that customers can move money conveniently, reliably and at speed – providing them with that essential link across economies and geographies, to their loved ones.”

By offering Western Union international money transfer services on Equity Mobile App and Equity Online, Equity further extends its digital service offering enabling millions of customers to send and receive cross-border payments through the platform, quickly, conveniently, and reliably, at any time of the day or night.

To enjoy Western Union services on their personal devices, Equity customers will need to log on to the new single sign-on online banking platform that enables customers to access digital banking services via platforms such as Equity Mobile App (Equity Mobile App on Play Store: http://bit.ly/EquitymobileAndroid or App Store: http://bit.ly/EquityMobileIOS) or Equity Online (Equity Online: https://equityonline.equitygroupholdings.com/en/access/login). These platforms offer the Bank’s customers a seamless experience – simplified customer journeys and enhanced security. This also comes with a second layer of security through One Time Password – OTP.

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