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Bolt will commit Sh14 billion over three years to support raising awareness of the Bolt safety features and scaling preventative measures to help prevent safety cases before they happen.
Bolt’s Safety Team of over 500 people works relentlessly towards Bolt’s safety goals. Safety Specialists and Experts come together to tackle some of the most complex challenges in ride-hailing.
The team’s core, based in Bolt’s Tallinn HQ, includes Safety Experts specially trained in product development, engineering, and operations.
“At Bolt, we take our responsibility to ensure the safety of our platform very seriously. With the Sh14 billion committed over three years to safety, we recognize that this requires an end-to-end approach across our business in Kenya. That’s why The Bolt Safety Team of over 500 specialists worldwide will focus their efforts on product development, support, and scaling preventative measures to stop safety cases before they happen in that time. We’ll also continue to raise awareness of our safety tools with educational campaigns like the current ‘Bolt Safety Team’ campaign in Kenya, to raise awareness of the in-app features we know can help prevent cases.” Linda Ndungu, General Manager at Bolt said.
As part of the commitment, new trip verification features will join Bolt’s suite of safety tools in the coming months to help address the critical role of mutual trust between driver partners and riders in the safety of the platform, including trip count and unique four-digit trip pick-up codes to help match riders and driver partners.
Bolt will also continue to scale its Rider Verification solution.
Bolt will also continue to invest in upgrading existing features like Ride Check to proactively detect if a trip’s route unexpectedly changes or takes longer than expected to finish, and introduce Trusted Contacts to ensure Ride Check notifications are escalated to a friend or loved one if needed.
This all supports The Bolt Safety Team’s work in partnership with external experts to raise awareness of safety issues.